What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time a deposit or withdrawal is processed through one of these local wallets, a transaction record is
-
1
created and linked to your account. We do not store your full mobile wallet PIN or password; only the reference numbers and amounts needed to verify the transfer are retained. We also collect device and session data — browser type, IP address, and login timestamps —
-
2
to keep your account secure and detect unusual access. If you contact support, the content of that exchange is stored so we can follow up accurately. All data is held on servers with encryption at rest and in transit. We do not sell your personal information
-
3
to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those providers need to complete your transaction. Retention periods vary by data type: transaction records are kept for the period required under applicable financial regulations, while session logs are
-
4
cleared on a rolling basis. You may request a copy of your data or ask for corrections at any time through our support channel. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.